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Terms & Conditions

banner-imageShipping Policy

If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at support@foursigmatic.com. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.

Backorders

We do our best to maintain our "in stock" status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.

Reselling

Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Four Sigma Foods Inc for permission. If you want to resell one or more of Four Sigmatic products, then please contact us by e-mail at support@foursigmatic.com

Returns

To be eligible for a return, item must be unused and in the same condition that you received it. Your item must be in the original packaging. If you have purchased a product that is opened and you are unhappy with, please email us at support@foursigmatic.com

Shipping Address:

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

Four Sigma Foods Inc is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at info@foursigmatic.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a 3% restocking fee.

Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.

PLEASE NOTE: Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.

Processing Time

Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.

During sales and promotional periods, orders may take an additional 1–3 days to process.

Orders placed after 14 p.m. PST Monday through Thursday will begin processing the following day.

Orders placed after 10 p.m. PST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.

Missing Packages

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

Shipping: U.S. Customers:

U.S. orders are shipped from U.S. through FEDEX/UPS/DHL, and the estimated delivery time is 5 working days from the order.

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Shipping: Canadian Customers:

Canadian orders are shipped from U.S. through The United States Postal Service, and the estimated delivery time is 5-10 working days from the order.

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Customs

Four Sigma Foods Inc is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.

If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).

Four Sigma Foods Inc is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.

In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Four Sigma Foods Inc is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.

NOTE: Possible custom and duty charges will occur especially for Canadian.

Proposition 65 Warning

The Safe Drinking Water and Toxic Enforcement Act of 1986, popularly known as Proposition 65, is a California law intended to protect California citizens from chemicals known to cause cancer or birth defects or other reproductive harm and to inform citizens about exposures to such chemicals. One such chemical is acrylamide, which may be present in coffee, including the coffee sold by Four Sigmatic. Acrylamide is a naturally occurring byproduct formed when certain sugars and an amino acid react to high temperatures, such as when coffee is roasted. The U.S. Food and Drug Administration (FDA) has not determined that the low levels of acrylamide naturally found in roasted coffee have any public health impact. Your personal cancer risk is affected by a wide variety of factors. For more information on acrylamide, please consult the FDA’s website at fda.gov. For more information about both acrylamide and Proposition 65, please visit www.oehha.ca.gov/prop65.html.

Buying Policy

The products on this site are for individual use ONLY, and may not be resold or redistributed. Four Sigma Foods Inc reserves the right to refuse service to anyone, at any time and for any reason, without notice.

Reliance on Website Information

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents.

Changes to this Website

We may update the content on our website from time to time, but its content is not necessarily complete or up to date. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Recurring Subscriptions

When starting a Four Sigmatic Membership, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) cancelled or b) paused. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely. Your subscription may be cancelled at any time via our website, through the phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation. You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration. The term of your subscription is continuous.

Entire Agreement

These terms and our privacy policy constitute the sole and entire agreement between you and Four Sigmatic with respect to our website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to our website.

Four Sigma Foods Inc. Contact Information

    • info(at)foursigmatic.com
    • 1-(855)-400-8584
    • 1450 2nd St, Suite 210
    • Santa Monica, CA 90401
    • United States

Last modified: April 4, 2018

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